Updated March 7th, 2019

PLEASE READ ALL THE TERMS AND CONDITIONS OF THIS USE AGREEMENT AND PRIVACY POLICY. NO PERSON OR COMPANY WILL BE PERMITTED TO USE THIS WEBSITE, SERVICE OR APPLICATION UNLESS USER ACCEPTS THE TERMS OF THIS AGREEMENT. YOU HEREBY CERTIFY THAT YOU ARE AN AUTHORIZED DEALER OF MOTOR VEHICLES AND AUTHORIZED REPRESENTATIVE OF THE DEALERSHIP REFERENCED ON YOUR TURN AUCTIONS, INC. (“TURN”) ACCOUNT. BY USING TURNAUCTIONS.COM, YOU ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT AND ON BEHALF OF THE DEALERSHIP YOU REPRESENT. IN NO WAY IS TURN RESPONSIBLE FOR ANY MISREPRESENTATIONS MADE BY ANY DEALER, PERSON OR COMPANY USING THIS APPLICATION AND/ OR WEBSITE.

General Policies

  1. Turn is a dealer only auction.  Absolutely no retail buyers are allowed to access the site
  2. All dealers must be registered with this auction to buy or sell vehicles.  Dealer must be registered BEFORE doing any business.
  3. Turn reserves the right to refuse to do business with anyone at any time.
  4. All vehicles purchased must be paid for on the day of the sale (by 11:59 Central Time) either by ACH, wire, or floorplan.
  5. The auction assumes absolutely no responsibility for mileage discrepancies.  We are only an agent and are not the buyer or seller of the vehicle.
  6. No vehicle will be offered for sale without proper serial number identification or correct serial number plate.
  7. All dealers and their representatives agree to follow the rules and arbitration policies of this auction at all times.
  8. Changes in dealer registration information such as ownership, authorized buyers, bank, or other pertinent information must be recorded in writing with Turn and/or Auction ACCESS.
  9. Turn will do everything possible to assist buyers and sellers.  Under no circumstances will Turn be obligated to buy or take possession of any vehicle for any reason.
  10. All IF transactions are “one way IFs” on selling price only.  If selling price is agreed upon by seller, the buyer owns the vehicle, subject to regular auction rules.  Selling price must be approved within 2 hours of sale time or transaction then becomes a “2 way IF”. Once a deal becomes a 2 way IF, the buyer must notify the IF department or by phone to cancel the sale if that is their intention prior to the buyer approving the sale price.
  11. vehicles sold by Turn will be sold under the current National Auto Auction Association Arbitration Policies.  Current policy in use has effective date of April 17, 2017.
  12. The $500.00 arbitration threshold is based on labor rates of $65/hour and a parts estimate of cost plus 10%.  Non OEM parts and used parts will be considered and used in estimates when available. All estimates are determined at the sole discretion of Turn as arbitrator between buyer and seller.
  13. Turndoes not arbitrate for non-functioning air conditioning systems.
  14. Warning Lights:  For further clarification of the NAAA Arbitration Policy in reference to Warning Lights, Turn assumes the right to use discretion in arbitration as it relates to Warning Lights.  Some warning lights, as in the case of ABS and Air Bag lights, accurately describe a vehicle condition, while other warning lights, such as check engine lights, are vague in nature and cover a large array of possible defects.  The arbitration manager will decide if a warning light accurately describes vehicle mechanical failure at their discretion. Please see arbitration department prior to selling a vehicle with warning lights for proper announcement.
  15. All Turn and National Auto Auction Association general policies and arbitration policies are subject to change/modification at any time without notice.
  16. If a vehicle requires an outside inspection to verify any arbitratable condition, the buyer will be responsible for the inspection cost if no problem is found.  If the condition is verified, the seller will be held responsible for the cost of the inspection.
  17. All AS-IS vehicles selling for $3000 and under are not subject to arbitration for frame damage.
  18. All promotional items, gifts, or prizes offered or won at Turn are intended for the dealer principal.  It is your responsibility to ensure that you are able to accept them on behalf of your dealership. If not, please notify us as we will forward them directly to the dealership.
  19. Collections:  In the event that an unpaid balance for any customer is placed for collections, with any 3rd party collection agency, and/or placed with an attorney to obtain judgment or otherwise satisfy payment of the account, all collection costs, attorney fees, filing fees, interest, and court costs will be added to the total amount due.
  20. All trailers, RV’s, watercraft, ATV’s and motorcycles must be sold AS-IS.
  21. Turn does not require the announcement of 3rd party remarketers on consigned vehicles
  22. Turn is not responsible for announcement or repair of any/all open manufacturer recalls on vehicles consigned or purchased here at Turn.
  23. Turn insures accuracy of arbitration decisions that are made.  In the event that a mistake has been made, the vehicle must be brought back to Turn partner auctions for review within 7 days of the vehicle sale date.
  24. Dealers are liable and responsible for all actions, omissions and any failures to act of any its authorized users.
  25. Turn has the right to use certain customer generated information, content, photographs and vehicle data for promotional and informational purposes.
  26. Seller understands and represents
    1. All titles submitted by the seller must be in the seller’s company name on the title or reassignment form – alterations, erasures, or damaged titles will not be accepted.
    2. It is the seller’s obligation to correct any errors made by the auction as to announced conditions or information displayed on the vehicle listing or sale confirmation.
    3. All title attached “TA” sales must be announced.  Failure to announce “TA” sales is grounds for rejection.
    4. Salvage titles, previous salvage titles, rebuilt salvage titles, or junk titles must be announced.  (Salvage titled vehicles can only be sold to a licensed salvage dealer.)
    5. A $500 cancellation fee will be assessed to a seller if a transaction is canceled or abandoned after a buyer’s bid is accepted
    6. Unless otherwise agreed, seller will hold and make available the sold vehicle for up to seven business days after which an abandoned vehicle notice can be sent to Turn to request to remove the vehicle within 48 hours
    7. Vehicle consigners/sellers have the right to sell any of their vehicles either A/G or AS-IS.  This decision is held at the discretion of the consigner/seller.
    8. Turn reserves the right to stop payment on any/all checks issued to sellers when there is a pending arbitration associated with the check.
    9. Seller has a maximum of 30 calendar days for a title to be received by the auction on vehicles sold title attached.  See NAAA arbitration policies for full rules and details. Turn’s title policy states that after 30 days (if announced “title attached”), a vehicle may be returned and the deal reversed if the vehicle is at a Turn partner auction for return prior to the title.  If the title is at the Turn partner auction prior to the vehicle, then the vehicle will remain sold and not be subject to rejection or reversal.
  27. Buyer understands represents
    1. It is the buyer’s responsibility to pay attention to announcements when bidding on a vehicle.  If a buyer is unsure why a light is on, he or she must be sure to ask. All announcements must also be printed on the sale ticket.
    2. If a purchased vehicle has a correction affidavit attached, Turn will not be held responsible if the buyer’s state does not accept the correction affidavit.
    3. The NSF check fee for checks reTurned for nonsufficient funds or for any other reason is $25.
    4. Buyer agrees to pick up the vehicle in seven business days
    5. The buyer is responsible for pick up and transport of purchased vehicles
    6. Turn reserves the right to limit the number of vehicles purchased by a buyer at any time
    7. Select payment option by 11:59 pm same day as auction or this sale may be considered null and void at Turn’s discretion, in such event buyer may be subject to financial penalty and/or suspension of buyer’s account access
    8. Failure to remit payment within two business days will result in a fee equal to the total buy fee and buyer is subject to account suspension at the discretion of Turn
  28. Odometers
    1. Turn assumes absolutely no responsibility for the accuracy of odometer mileage or the validity of the mileage statement provided by the seller to the buyer. The seller must announce the following: (failure to announce is grounds for rejection):
      1. If the odometer is not working properly
      2. If he or she has knowledge that mileage on the vehicle is different than what is on the odometer
    2. vehicles sold “as is” are not exempt from odometer requirements
    3. All vehicles must comply with Federal Law
      1. “Actual Miles”
      2. “Not Actual”
      3. “Miles Exempt – Mileage Not Required” (10 years and older)
    4. Miles exempt supersedes ALL odometer disclosures unless the seller announces “Actual Mileage”.
    5. In order to protect our customers from buying vehicles with tampered odometers, we reserve the right to do the following:
      1. Suspend a dealer guilty of knowingly selling vehicles with tampered odometers.
      2. Any dealer, regardless of guilt, who sells a vehicle where odometer tampering can be confirmed will be required to repurchase the vehicle and reimburse the buyer and auction for handling expenses.
      3. Check titles closely for alterations and erasures.  If Turn feels an altered title was knowingly presented for processing, the dealer’s trading privileges will be suspended.